Arranging  new  policies	5%  Admin  charge
Late  payment	Interest  is  charged  at  3%  over  HSBC  Bank  base  rate
Mid  Term  adjustments	£10  per  policy
Policy  Cancellation	Refund  allowed  by  Insurers  less  £25.00  cancellation  charge  per  policy
Replacement  insurance  documentation	£10  per  policy

Cancellation  of  Insurances
You  should  make  any  request  for  the  cancellation  of  a  policy  in  writing  and  any  relevant  certificate  of  insurance  should  be  retrned.  
Please  note  no  refunds  will  be  given  until  funds  are  returned  to  us  from  the  insurer.
  
Handling  Client  Money  and/or  Insurer  Money
Our  financial  arrangements  with  most  insurance  companies  are  on  a  “risk  transfer”  basis,  which  means  that  we  hold  premiums  and  refunds  due  to  clients  on  behalf  of  the  insurance  undertaking  concerned  and  under  a  “risk  transfer”  arrangement.   Such  monies  are  deemed  to  be  held  by  the  insurer(s)  with  which  your  insurance  is  arranged.  
  
We  hold  client  money  collected  for  onward  transmission  to  the  insurance  undertaking  in  a  Client  Bank  Account,  under  a  Non‐statutory  Trust  in  accordance  with  the  authorisation  we  have  from  the  Financial  Services  Authority  to  do  so.   A  copy  of  the  Deed  of  Trust  is  available  on  request  or  may  be  inspected  at  our  premises  during  normal  office  hours.  If  you  object  to  your  money  being  held  in  a  non‐statutory  trust  account  you  should  advise  us  immediately.  Otherwise  your  agreement  to  pay  the  premiums  together  with  your  acceptance  of  these  Terms  of  Business  will  constitute  your  infrmed  consent  for  the  placing  of  all  such  monies  in  a  non‐statutory  trust  account.   Please  note  that  this  client  account  is  completely  separate  from  our  trading  account.   For  the  purpose  of  some  transactions,  client  money  may  pass  through  other  authorised  intermediaries  before  it  is  received  by  the  insurance  undertaking.    
Interest  will  not  be  paid  to  customers  in  respect  of  money  held  in  client  bank  accounts.   
 
Professional  Indemnity  Insurance  
We  conform  to  the  FSA  code  in  respect  of  Professional  Indemnity  Insurance.  This  type  of  insurance  is  mandatory  under  the  FSA  published  rules.
 
Changes  to  Your  Cover
We  will  normally  try  to  deal  with  requests  to  increase  or  amend  your  insurance  cover  on  the  day  we  receive  your  instructions,  or  within  three  working  days  if  a  weekend  or  public  holiday.  Sometimes  changes  cannot  be  processed  without  obtaining  additional  information.  If  additional  information  is  required  we  will  contact  you  as  quickly  as  possible.  
We  will  confirm  changes  to  your  policy,  once  agreed  with  Underwriters,  in  writing.  We  will  also  advise  you  of  any  extra  premium,  fees,  charges  or  additional  conditions,  terms  or  warranties  required.   
Please  note  that  instructions  sent  by  post,  electronic  mail  or  fax,  are  not  deemed  to  be  received  until  they  reach  the  relevant  personnel  in  our  office.  We  cannot  accept  responsibility  for  failures  in  the  postal,  electronic  or  telecommunications  systems.  
  
Awareness  of  Policy  Terms
When  a  policy  is  issued  you  are  strongly  advised  to  read  it  carefully,  as  it  is  that  document,  the  schedule  and  any  certificate  of  insurance  that  is  the  basis  of  the  cover  you  have  purchased.  If  you  are  in  any  doubt  over  the  terms  and  conditions,  please  seek  our  advice  promptly.  
  
Renewal  of  Policy  Cover  
In  all  cases  we  will  assume  that  you  wish  to  receive  a  renewal  notice  from  us  in  advance  of  the  expiry  of  your  Insurance  (other  than  one‐off  contacts).  If  you  do  not  wish  to  receive  a  renewal  offer,  please  contact  us.  If  an  insurer  does  not  offer  renewal  terms  for  whatever  reason,  we  will  try  to  give  you  reasonable  notice  and  endeavour  to  obtain  quotations  with  other  underwriters.
 
Termination  of  Authority
You  may  terminate  our  authority  to  act  on  your  behalf  with  one  months  notice  or  as  otherwise  agreed.   Notice  of  this  termination  must  be  given  in  writing  and  will  take  effect  from  the  date  of  receipt.   Termination  is  without  prejudice  to  any  transactions  already  initiated  which  will  be  completed  according  to  these  terms  of  buiness  unless  otherwise  agreed  in  writing.  You  will  be  liable  to  pay  for  any  transactions  or  adjustments  effective  prior  to  termination  and  we  will  be  entitled  to  retainany  and  all  fees  or  brokerage  payable  in  relation  to  policies  placed  by  us  prior  to  the  date  of  termination.  
  
Your  Responsibilities    
You  are  responsible  for  providing  the  complete  and  accurate  information,  which  insurers  require  in  connection  with  any  proposal  for  insurance  cover.  This  is  particularly  important  before  taking  out  a  policy  and  at  renewal,  but  it  also  applies  throughout  the  life  of  a  policy.   If  you  fail  to  disclose  any  material  fact  or  other  information  material  to  the  insurance  this  could  invalidate  the  policy  andmean  that  claims  may  not  be  paid.   You  should  check  all  details  on  any  proposal  form  or  Statement  of  Facts  and  pay  particular  attention  to  any  declaration  you  my  be  asked  to  sign.  

You  should  read  all  insurance  documents  issued  to  you  and  ensure  that  you  are  aware  of  the  cover,  limits  and  other  terms  that  apply.   Particular  attention  should  be  paid  to  any  warranties  and  conditions  as  failure  to  comply  with  them  could  invalidate  your  polcy.    
You  should  take  note  of  the  required  procedures  in  the  event  of  a  claim,  which  will  be  stated  in  the  policy  documentation.  Generally,  insurers  require  immediate  notification  of  a  claim  or  circumstances  that  might  lead  to  a  claim.   
You  should  inform  us  immediately  of  any  changes  in  circumstances  that  may  affect  the  services  provided   by   us  or  the  cover  proided  by  your  policy.     
If  you  are  unsure  about  any  matter,  please  contact  us  for  guidance.  
  
Money  Laundering/Proceeds  of  Crime  Act  
Sales  of  certain  products  fall  under  the  Money  Laundering  regulations,  this  requires  us  to  obtain  evidence  of  a  client’s  identity  at  the  start  of  a  business  relationship.  We  may  ask  for  sight  of  your  passport,  utility  bill  or  bank  statements.  For  companies,  evidence  usually  consists  of  a  copy  of  the  Certificate  of  Incorporation  or  we  may  check  the  Companies  House  register.  
  
Cooling  Off  Period  
Only  applicable  for  “retail”  clients,  this  meaning  non‐commercial  policies.   
 If  we  have  not  supplied  you  with  certain  information  you  need  in  order  to  come  to  a  decision  to  buy/not  buy  the  insurance  offered,  you  have  a  cooling  off  period  of  14  days  from  the  date  we  do  supply  that  information  to  you.  You  may  cancel  your  cover  within  this  period  and  get  your  money  (excluding  any  set  up  charges)  back,  providing  no  claims  have  been  made.  
If  you  choose  not  to  receive  all  the  information  required  by  the  FSA  code,  we  will  keep  a  record  of  your  agreement  to  this  and  there  will  be  no  cooling  off  period.   If  you  decide  to  cancel  the  policy  or  we  enforce  cancellation,  then  you  will  be  liable  to  pay  all  monies  due  to  us  as  earnings  under  the  policy,  which  is  in  addition  to  any  charge  the  insurer  makes  for  the  time  you  have  been  on  cover.
  
Confidentiality  of  Personal  Data
Any  information  we  hold  about  you  is  considered  to  be  confidential.  We  will  only  use  and  disclose  the  information  we  have  in  the  normal  course  of  administering  or  arranging  cover  on  your  insurane  policy.  You  agree  that  we  may  pass  information  about  you  to  a  credit  reference  agency  for  the  purposes  of  arranging  insurance  premiumsby  instalments.   We  may  also  pass  them  details  of  your  payment  record  with  us  if  required.   We  must  also  draw  your  attention  to  the  fact  that  most  insurers  share  and  exchange  information  for  underwriting  purposes.  Sharing  your  information  via  various  databases  also  helps  claim  settlements  and  helps  to  prevent  fraud  
We  may,  from  time  to  time,  use  the  information  we  hold  about  you  to  send  you  information  on  other  products  and  services,  which  we  offer,  and  which  we  feel  may  be  appropriate.  If  you  do  not  wish  to  receive  any  marketing  information  from  us,  please  write  to  us  at  the  address  below  and  we  will  mark  our  records  accordingly.  Under  the  Data  Protection  Act  1998  you  have  rights  of  access  to  any  personal  information  we  hold  about  you  in  our  records.  If  you  have  any  queries  in  respect  of  confidentiality  and  data  protection,  please  contact  us  at  the  address  below.  
  
Complaints  and  compensation  
It  is  always  our  intention  to  provide  a  first  class  service.  Our  aim  is  to  provide  this  level  of  customer  service  at  all  times,  but  if  you  are  not  satisfied,  contact  us  by  writing  to  “The  Compliance  Manager,  Yorkshire  Property  Management,  21  White  Rose  Way,  Garforth,  Leeds  LS25  2EF”  or  telephone  0845  6035  776  
  
We  are  covered  by  the  Financial  Services  Compensation  Scheme  (FSCS).  You  may  be  entitled  to  compensation  from  the  scheme  if  we  cannot  meet  our  obligations.   This  depends  on  the  type  of  insurance,  size  of  the  business  (if  a  commercial  customer)  and  the  circumstances  of  the  claim.  Further  information  about  compensation  scheme  arrangements  is  available  from  the  FSCS.  
  
Governing  Law
Our  Terms  of  Business  will  be  governed  by  and  construed  in  accordance  with  English  Law.  
  
NOTE.  Your  acceptance  of  these  Terms  of  Business  does  not  affect  your  normal  legal  rights.  
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